UC Pro is a powerful unified communication software suite which allows users a high level of integration, communication and collaboration between their telephone system and their internal business system. UC Pro allows end users to work more collaboratively and collectively, getting information about callers quickly and efficiently. The UC Pro product suite is not only cost effective but also very easy to maintain and install.
The suite is a multi-platform CTI (Computer Telephony Integration) product, that designed to help users make optimal use of their telephone system:
Get full control of their handset from computer.
Integration with a wide range of CRMs and other applications.
Server-to-PBX Connection: AMI over an IP connection.
Client-to-Server Connection: IP connection.
Handset-to-PBX Connection: Normal connection of digital or IP handset to CooVox V2.
Know who is calling before answer the call (Pop-up window)
Quick access to the caller’s full details.
Improve call handling and the caller’s experience.
Find contacts quickly from “recent dial” and call history lists.
Store regular contacts in a shared phone book.
Locate and dial contacts from CRM database and other integrated applications.
Easy searching in shared phone book, also search MS Outlook, Lotus notes and Google contacts;
Integrator (version can search for contacts in integrated CRM database or applications Once contact is found, just click the number to dial.)
Right click the name you searched out, you can:
Consult transfer (speak to person you are transferring the call to).
Transfer (transfer to someone else without first speaking to them).
A graphic virtual BLF that shows you:
Users, Extension, status, department, call groups etc.
You can pickup an unanswered inbound call that is ringing on a busy colleague’s phone.
Reduce the number of missed inbound calls to your company, reduce missed business opportunities.
Send message to one or more colleagues, rich text and hyperlinks are supported in the messages.
Pop-up display messages.
Call recipient’s details are displayed,
- Quick dial
Various options for quick dialing from the system tray pop-up:
Type the number to dial
Type partial name and the address book and integrated applications will be searched.
Once the search has been completed and the results are displayed, just click the required number to dial.
- Recent dial:
Overview of your recent call activity
Click any number to quickly redial a contact you recently spoke to.
- Call history:
A log of your recent inbound, outbound and missed calls.
Filter by direction, answered, missed, call duration.
Click on a number to dial
- Clipboard dial:
The clipboard is monitored by UC Pro client
If what appears to be a phone number is copied into clipboard, UC Pro tray icon will display a bubble where you can click the number to dial
- In-application dial:
Outgoing call can be dialed directly from the application
UC Pro will display an icon next to every phone number in integrated application, when click the icon will dial an outgoing call
- Focus dial:
Automatically checks the selected field for a phone number, and provides a dial button next it.
- Web Page Dial:
Recognize phone numbers on websites
The number is displayed as a hyperlink
Click the link to dial it.
UC Pro Integrations: UC Pro interops with third-party applications, includes: CRMs, Skype for business, Microsoft Active Directory, Microsoft Exchange Calender, etc. Please download full list from 'documents'
30 days free trial
UC Pro can be set up for a 30 day trial simply by downloading and installing the server software as normal. Leave the license serial number field blank and click the "Register for trial" button (the server must have access to the public internet for this to work). This will provision the system with the following licenses for a period of 30 days :
10 UC Pro Standard licenses
10 UC Pro Integrator licenses
1 UC Pro Operator Console license
1 UC Pro TAPI Driver license
Please note, there is no need to re-install the software should you wish to make it permanent. Simply purchasing and registering an authorized license serial number will make the installation permanent.